At Pinnacle Electrical & EV, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal information when you engage with our services. We are committed to ensuring that your information is handled in accordance with this policy and applicable data protection laws.
Last Updated: 14 July 2026
Pinnacle Electrical & EV ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled lawfully, fairly and transparently.
This Privacy Policy explains how we collect, use, store, protect and disclose your personal information when you visit our website, contact us or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Pinnacle Electrical & EV is a trading name of Ryan Stacey, a sole trader.
Gloucestershire, United Kingdom
Email: info@pinnacleelectricalev.co.uk
Telephone: 07377 708470
Website: www.pinnacleelectricalev.co.uk
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details above.
Depending on how you interact with us, we may collect the following categories of information.
Full name
Email address
Telephone number
Postal address
Property address (where applicable)
When you contact us, request a quotation or arrange work, we may collect:
Details of your enquiry
Information about the electrical work required
Photographs you choose to send
Drawings or documents
Appointment details
Any additional information you voluntarily provide
Where necessary for us to provide our services, we may record:
Existing electrical installation details
Consumer unit information
EV charger details
Electrical test results
Certification records
Photographs taken before, during or after work
When you visit our website we may automatically collect:
IP address
Browser type
Device type
Operating system
Website pages visited
Time and date of your visit
Referring website
Website usage information
This information helps us maintain website performance, improve user experience and monitor website security.
We collect information when you:
Complete a contact form
Contact us by email
Contact us by telephone
Request a quotation
Book our services
Meet us during a site survey
Communicate with us throughout a project
Some technical information is collected automatically through cookies and similar technologies.
We may use your information to:
Respond to enquiries
Prepare quotations
Arrange appointments
Carry out electrical work
Issue invoices
Produce electrical certificates
Maintain customer records
Respond to warranty enquiries
Comply with legal and regulatory obligations
Improve our website and services
Detect and prevent fraud
Protect our legitimate business interests
We will only process your information where we have a lawful basis for doing so.
We process personal information under one or more of the following lawful bases:
Performance of a contract
Legitimate interests
Compliance with legal obligations
Your consent (where applicable)
Our website is designed, hosted and maintained by Websites For Free.
When you submit an enquiry through our website, the information you provide may be securely processed and stored by our website provider before being forwarded to Pinnacle Electrical & EV.
This may include:
Name
Email address
Telephone number
Property address
Details of your enquiry
This information is used solely to respond to your enquiry, provide quotations, arrange appointments and deliver our services.
We only use trusted third-party providers who are expected to process personal information securely and in accordance with applicable data protection legislation.
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
Ensure the website functions correctly
Remember your preferences
Improve website performance
Improve website security
Analyse website usage
Improve user experience
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functions.
Please refer to our Cookie Policy for more information.
We may use website analytics tools to understand how visitors interact with our website.
These tools may collect anonymous information including:
Pages visited
Time spent on pages
Device type
Browser type
General geographic location
Website performance statistics
This information helps us improve our website and services.
We do not send unsolicited marketing communications.
If you choose to subscribe to future newsletters or promotional communications, you may withdraw your consent at any time.
We may share your information with trusted third-party organisations where necessary to operate our business.
These may include:
Website hosting and website management providers
Email providers
Payment processors
Accounting software providers
Warranty providers (where applicable)
Professional advisers
Government bodies and regulators where required by law
We only share the minimum information necessary.
We never sell, rent or trade your personal information to third parties for marketing purposes.
Some of our trusted service providers may store or process personal information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection legislation.
We take appropriate technical and organisational measures to protect your personal information.
These measures include:
Secure passwords
Access controls
Secure cloud services
Software updates
Device security
Restricted access to customer information
Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
We only retain personal information for as long as reasonably necessary.
Typically:
Customer records and invoices are retained for up to six years to comply with HMRC requirements.
Electrical certificates may be retained for longer where necessary to support future enquiries or legal obligations.
General enquiries that do not result in work being carried out are normally deleted after a reasonable period unless ongoing communication is expected.
Under UK GDPR you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information (where applicable)
Restrict processing
Object to processing
Request data portability where applicable
Withdraw consent where processing relies upon consent
To exercise any of these rights, please contact us.
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
Our website and services are intended for homeowners, landlords, businesses and other adults seeking professional electrical services.
We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been submitted through our website without appropriate consent, we will take reasonable steps to delete that information promptly.
If you believe a child has provided us with personal information, please contact us so we can investigate and, where appropriate, remove the information.
Our website may contain links to third-party websites.
We are not responsible for the content, security or privacy practices of external websites. We recommend reviewing the privacy policies of any websites you visit.
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices.
The latest version will always be available on this page together with the updated revision date.
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
Pinnacle Electrical & EV
Email: info@pinnacleelectricalev.co.uk
Telephone: 07377 708470
Website: www.pinnacleelectricalev.co.uk
If you have any concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.
If you remain dissatisfied, you have the right to make a complaint to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk